30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
12-Month Warranty for Quality-Related Issues
For returns within 30 days of your original date of purchase on Amazon, please follow Amazon’s return process. For the remaining 11 months of your product warranty period, if your product fails due to defects in materials or workmanship, please contact our support team at firstname.lastname@example.org and include your Amazon order number/fluidandform.com order number.
12-Month Warranty valid only for products purchased from FluidForm on Amazon and FluidForm official website. If you purchased your product from another seller, please contact them directly for service and warranty terms.
1. What isn’t covered by the warranty?
- Purchases from unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over 12 months ago (unless otherwise stated)
- Non quality-related issues (after 30 days of purchase)
- Free products
2. When does the warranty begin?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request at email@example.com.
4. What is a valid proof of purchase?
An Amazon order number or registered email address for a purchase made through FluidForm official website.
5. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.